returns & refunds policy
We really hope that you will be delighted with your purchase but if for any reason we fail to meet your expectations, you may return or exchange your jewellery within 7 days of receipt. Simply complete the returns form that accompanied your order and send it to us, along with the goods to be returned within 7 days of receipt.
Providing the items you wish to return are unworn and in a resalable condition with their original packaging, we will issue a full refund or an exchange within 28 days of receipt. Refunds, as well as any excess or credit due on an exchange, will be made to the original payment card used for your order. With UK orders, the first exchange will be sent free of charge but subsequent exchanges will have standard delivery charges applied. International exchanges will be charged standard delivery.
We can only take responsibility for returns which are received at our warehouse. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcels.
Please note that we do not refund delivery charges, or the cost of returns postage except where the return is the result of our own error.
Bespoke items, or items which have been tailored to your individual requirements, cannot be returned unless faulty.
We are unable to accept the return of earrings in compliance with current Health & Hygiene Regulations.
We are only able to process returns and refunds when dealing with the original purchaser of the goods.
Click here to download a returns form
Please send the item you wish to return, along with your completed returns form, to:
Chez Bec
PO Box 58
Tunbridge Wells
TN2 9FP
faulty goods or wrong goods
If the goods you have received are faulty or you have received the wrong goods by mistake, please follow the procedure outlined above. You have 14 days from receipt of the faulty or wrong goods to return them to us.
gift returns
Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please contact us.
